Refunds and Billing

1. Billing overview

Tremvio offers free and paid plans. Paid plans are billed in advance on a recurring subscription basis unless the checkout page states otherwise.

Tremvio uses a merchant-of-record billing provider for purchases. That provider handles checkout, payment collection, receipts, taxes, and certain payment-related compliance duties.

2. Renewals

Paid subscriptions renew automatically at the end of each billing cycle until canceled. The renewal date, billing interval, and applicable price are shown during checkout and on related billing records.

If pricing changes in the future, Tremvio may provide notice before the change applies to a renewal, where required.

3. Cancellation

You may cancel your subscription before the next renewal date so it does not renew again. When a cancellation is effective, your paid access typically remains available until the end of the current billing period unless stated otherwise at the time of cancellation.

If a customer billing portal is available, you may use it to manage cancellation and payment details directly. You can also contact support@tremvio.com for help.

4. Taxes and receipts

Prices shown on the website may be presented before or after applicable taxes depending on the context and the checkout experience. Applicable VAT, sales tax, GST, or similar taxes may be calculated and collected where required.

Receipts and transaction records are typically made available through Tremvio billing flows, email receipts, or related customer billing tools.

5. When refunds may be granted

Tremvio may review and approve a full or partial refund in situations such as:

• Duplicate charges or clearly incorrect billing.
• Unauthorized or fraudulent charges reported promptly.
• Material technical failure that prevented access to the paid service and could not be resolved in a reasonable time.
• A first-time paid subscription request made within 14 days of purchase where service usage was limited and no substantial export volume was consumed.

6. When refunds are generally not granted

• Partial-month or partial-cycle usage after the service has been available and used.
• Requests made long after renewal where the service remained accessible and usable.
• Charges tied to significant consumption of paid usage, exports, or processing volume.
• Cases where the issue resulted from unsupported files, user error, or workflows outside the stated product scope.

Nothing on this page limits any non-waivable rights you may have under applicable law.

7. How to request a refund

Send refund requests to support@tremvio.com and include the account email, receipt details, the charge date, and the reason for the request.

Tremvio may ask for additional information needed to verify the request before making a decision. Approved refunds are generally returned through the original payment method, subject to billing-provider and payment-network timelines.

8. Failed payments and billing issues

If a renewal payment fails, access to paid features may be limited until payment is successfully collected or the subscription is updated, canceled, or otherwise resolved.

For billing issues, card updates, taxes, receipts, or checkout questions, contact support@tremvio.com.