1. Billing overview
Tremvio offers free and paid plans. Paid plans are billed in advance on a recurring subscription basis unless the checkout page states otherwise.
Payments for Tremvio subscriptions are processed by Paddle, which acts as the Merchant of Record and authorised reseller for transactions completed through Paddle. Paddle handles checkout, payment collection, applicable taxes, receipts, payment-related compliance, and the processing of approved refunds.
Purchases completed through Paddle are also subject to Paddle’s Buyer Terms and Refund Policy. If there is any conflict concerning a Paddle transaction, mandatory consumer rights and the applicable Paddle terms will take precedence.
2. Renewals
Paid subscriptions renew automatically at the end of each billing cycle until canceled. The renewal date, billing interval, and applicable price are shown during checkout and on related billing records.
If pricing changes in the future, Tremvio may provide notice before the change applies to a renewal, where required.
3. Cancellation
You may cancel your subscription before the next renewal date so it does not renew again. When a cancellation is effective, your paid access typically remains available until the end of the current billing period unless stated otherwise at the time of cancellation.
If a customer billing portal is available, you may use it to manage cancellation and payment details directly. You can also contact support@tremvio.com for help.
4. Taxes and receipts
Prices shown on the website may be presented before or after applicable taxes depending on the context and the checkout experience. Applicable VAT, sales tax, GST, or similar taxes may be calculated and collected where required.
Receipts and transaction records are typically made available through Tremvio billing flows, email receipts, or related customer billing tools.
5. Refund eligibility
Transactions processed through Paddle are subject to Paddle’s Refund Policy and any mandatory consumer rights applicable in the customer’s country.
A full or partial refund may be considered in circumstances such as:
- A duplicate or clearly incorrect charge.
- A material technical failure that prevented access to the paid service and could not be resolved within a reasonable time.
- A refund or withdrawal right required by applicable consumer law.
- Another situation in which Paddle determines that a discretionary refund is appropriate.
Refund eligibility may depend on factors including the date of the transaction, the reason for the request, service usage, pages processed, exports generated, and applicable law.
Submitting a refund request does not guarantee that a refund will be approved, except where the customer has a mandatory legal right to one.
6. Situations that may not qualify for a discretionary refund
Subject to applicable law and Paddle’s Refund Policy, a discretionary refund may be declined in situations such as:
- Partial-month or partial-cycle usage after the service was made available and used.
- Requests submitted long after a transaction or renewal.
- Significant use of paid processing allowances or exports.
- Issues caused by unsupported files, user error, or use outside the documented product scope.
- Evidence of fraud, refund abuse, or other manipulative behaviour.
Nothing on this page excludes or limits any mandatory consumer rights.
7. How to request a refund
For a technical or product-related issue, contact support@tremvio.com first so that we can investigate and attempt to resolve the problem.
To request a refund for a transaction processed by Paddle, you may:
- use the “View receipt” or “Manage subscription” link in your Paddle transaction email;
- use the support or refund option available through the billing portal; or
- contact Paddle Buyer Support.
You may also contact support@tremvio.com with your account email, transaction or receipt details, charge date, and reason for the request. We may review the circumstances and provide relevant information to Paddle, but all approved refunds for Paddle transactions are processed by Paddle, normally to the original payment method.
Do not send payment card details or other sensitive payment information by email.
8. Failed payments and billing issues
If a renewal payment fails, access to paid features may be limited until payment is successfully collected or the subscription is updated, canceled, or otherwise resolved.
For billing issues, card updates, taxes, receipts, or checkout questions, contact support@tremvio.com.