Need a DPA?
The baseline processing terms are described on the Data Processing Addendum page.
Subprocessors
Subprocessors and service providers
This page gives a public overview of the service-provider categories Tremvio uses to operate the website, support customers, and run the product.
1. How Tremvio uses service providers
Tremvio uses third-party providers to deliver the website, process billing, store customer data, handle support, and maintain product reliability. This page is a public summary intended for customer transparency and procurement review.
Provider names and regions may change over time as the service evolves. Customers with due-diligence requirements can request the current production vendor list through support@tremvio.com.
2. Public website and customer-facing operations
| Provider category | Purpose | Typical data involved | Operational scope |
|---|---|---|---|
| Managed billing provider | Processes checkout, payment collection, receipts, subscription events, and applicable transaction taxes for Tremvio purchases. | Billing contact details, transaction metadata, tax location signals, subscription status, refund records. | Customer billing operations |
| Website hosting and CDN provider | Delivers the public website, caches assets, terminates HTTPS, and stores basic request and availability logs. | IP address, browser and device metadata, request logs, security telemetry, static asset requests. | Public website delivery |
| Support mailbox and communications provider | Receives and stores support, billing, privacy, security, and procurement messages sent to Tremvio. | Name, email address, message content, attachments, and support conversation history. | Customer support and privacy requests |
3. Product-environment processing categories
| Provider category | Purpose | Typical data involved | Operational scope |
|---|---|---|---|
| Application hosting and runtime provider | Runs the logged-in app, background jobs, service databases, and account-level product operations. | Account data, workspace metadata, authentication events, service usage logs, job metadata. | Product infrastructure |
| Document storage and backup provider | Stores uploaded files, extracted tables, exports, and backup copies needed for resilience and recovery. | Uploaded documents, extracted outputs, export files, storage metadata, backup snapshots. | Customer file storage and backups |
| Monitoring and incident-response provider | Captures diagnostic events needed to detect outages, investigate incidents, prevent abuse, and improve service reliability. | Error events, job identifiers, IP addresses, user agents, performance metrics, operational logs. | Reliability and security operations |
4. Customer requests and updates
Customers may request the current named provider list, ask subprocessors-related questions, or request vendor-review materials by emailing support@tremvio.com.
Need privacy details?
The customer-facing privacy notice is available on the Privacy Policy page.